Click on any question to see the answer.

1. Why should I use your service rather than doing it myself?
   
   
2. Can you tell me what something I have is worth, even if I don't want you to sell it for me?
   
   
3. What kind of items do you accept?
   
   
4. Who is responsible for the shipping charges?
   
   
5. What are your fees and what does this cover?
   
   
6. Can I set a RESERVE PRICE for my auction? How does that work?
   
   
7. When will my auction be online?
   
   
8. I noticed an error in my item's auction. How will it be resolved?
   
   
9. When will I receive my check and how much?
   
   
10. What happens if my item doesn't sell?
    
    
11. I would like to learn how to sell myself on eBay, can you help me?

Why should I use your service rather than doing it myself?

eBay and other online auctions can be very time consuming for those who do not have the time or experience. Incorrect or incomplete auctions can be costly to you as a seller. auction-ri™ has been selling on eBay and other auction sites for more than four years. Our auction management software has been developed to provide sellers with a simple and seamless experience. This may result in higher bids for you and satisfaction for the buyer.

Our staff has the experience and reputation to extensively research the items you have for sale. We determine the optimum value your items may bring. We write a professional listing for your auction and place the item in the categories buyers will search. We take high resolution professional pictures to display in your auction and we handle all emails and questions from buyers. auction-ri™ will accept and process any credit card or electronic payments. We package and ship your items safely to the buyer. In addition, we handle any returns or damage claims.

Anyone can sell on eBay and other auction sites. auction-ri™ offers people who are too busy or unfamiliar with computers the opportunity to sell without the hassle!

If you are interested in selling yourself, auction-ri™ provides classes and assistance in learning how to sell on eBay.

Can you tell me what something I have is worth, even if I don't want you to sell it for me?

With the huge market that eBay serves, it is a wonderful way to find the real value of an item. If you chose not to sell with us, but still wonder what your item is worth, we can research and find the true value of your item for a small fee.

What kind of items do you accept?

We sell and accept a wide variety of items. Items must be owned by you, legal to sell on eBay. (Check out what is prohibited to sell on eBay.) Items must be shipable by UPS or similar carrier or the US Postal Service, and have an eBay value over $30.00*.

* Please call auction-ri™ to determine if your item(s) meet our minimum requirements for value. We may accept lower valued items if you have more than one item or are selling multiple same items.

Who is responsible for the shipping charges?

The buyer who wins your auction is responsible for all shipping charges. auction-ri™ determines these charges based on carrier requirements (such as weight and size), and places all shipping and handling charges in the auction description so the buyer knows estimated shipping or actual cost before they bid and buy.

What are your fees and what does this cover?

There is NO UPFRONT PAYMENT REQUIRED to use our service. Our commission is 25% on any item you sell under $499.00 and 18% on any item over $500.00. These fees are deducted from the amount you receive for your sold items. There are no hidden fees.

Can I set a RESERVE PRICE for my auction? How does that work?

A reserve price is a set price for which the item must sell on eBay. More often than not, our experience has shown that our initial research and a professional listing will generate higher bids than setting a reserve price. If a customer prefers to use a reserve, the listing fees for the auction must be prepaid.

When will my auction be online?

Once auction-ri™ has researched the item and reviewed the listing information and fees with you, the listing will be online (published on the auction site) the next business day.

I noticed an error in my item's auction. How will it be resolved?

The auction-ri™ staff makes every effort to be certain an item is listed accurately and without error. If you notice an error, auction-ri™ will revise the listing immediately, or pull the auction and relist immediately. As mentioned above, all listing information is reviewed with the customer prior to listing.

When will I receive my check and how much?

Upon the successful end of an auction sale, auction-ri™ will receive payment and ship your item. You will receive a check within 28 business days after we receive payment from the buyer.

What happens if my item doesn't sell?

If an item doesn't sell the first time, at the customer request, auction-ri™ will list it again for free. If it doesn't sell the second time, the customer has the option to pick up the item or have it donated to charity (for a possible tax deduction).

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I would like to learn how to sell myself on eBay, can you help me?

Yes. A staff member at auction-ri™ is an Educational Specialist trained by eBay. He has received eBay training to teach you how to buy and sell. You can have a one-on-one class or register for an upcoming training seminar. Please click here for more info: TeachingTheBasics.com.

(401) 942-SELL (7355)

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